When you are dealing with a clogged drain or leaking pipes, it’s important to have a plumber that you trust to take care of the problem quickly. Since finding the right plumber requires much more than just calling the number on the first ad that you see, we’ve put together a short list of things to look for when hiring a plumber.
Ensure that the company you are considering only employs licensed plumbers by checking out their website ahead of time or asking them on the phone. You should also ask the plumber who shows up on your doorstep to show you their license, since they should always have it on them. It goes without saying that an inexperienced plumber is more likely to make mistakes that could end up costing you even more in the long run, so make sure that you are placing your trust in professionals.
Check out their ratings
Of course it’s smart to look at providers that have great reviews, but even more meaningful than five star ratings is the number of dissatisfied clients and why those customers were unhappy. It’s normal to see a few bad reviews, but check for how the plumbing company handles negative feedback. They should be professional and respond appropriately.
Some of the most popular review sites for home service providers include Yelp, Angie’s List, or Home Advisor. Depending on what you’re looking for these sites can have hundreds of options, so make sure to include a location, such as Costa Mesa or Anaheim, in your search.
Inquire about warranties and/or guarantees
If you called a plumber to help you install a water softener and three weeks later you notice signs of scale build up, you’ll be happy you asked about performance guarantees. It’s also always advisable to ask about warranties for any equipment that you purchase, especially if they are expensive or have a lot of moving parts with the potential to fail. Remember to keep copies of all of the paperwork in case a problem arises later.
Clarify pricing details
Savvy homeowners take the time to ask for details on prices for labor, materials, and any other additional charges that may apply. These may include traveling fees, charges for work outside of normal business hours or handling fees for specialized equipment that may be required to complete your job. For some jobs it may be impossible to give you a quote over the phone, so remember to ask if they charge for a home visit and inspection.
As with many other things in life, plumbing customers often get what they pay for. It’s hard to know if a plumber’s rates are competitive until you get a few other quotes, so make sure to ask around before deciding. It’s also important to ask if the plumbing company charges by the job or by the hour. It doesn’t necessarily matter which method is used, but make sure to clarify before the work begins so you don’t end up being double charged.